Note that some items ship directly from the manufacturer. For these items, the manufacturer may not provide real-time inventory data to Trident Trucks and backorders are possible. If an item is unavailable, Trident Trucks will contact the buyer with an estimated ship date. In the event of excessive manufacturer backorders or delays, Trident Trucks may opt to cancel the order and provide a full refund.
Trident Trucks provides shipping within the contiguous 48 states only. For orders outside of this area, please use the Contact page prior to placing your order. Items shipped by ground or LTL generally arrive within 1-5 days from date of shipment. Trident Trucks is not responsible for carrier shipping delays.
Items in their original condition may be returned within 30 days from the date of purchase for a full refund. Items may NOT be returned once packaging has been opened or the item has been installed, otherwise used, or damaged. The buyer is responsible for all return shipping charges. Returns and refunds may be requested through the Contact page.
Note: Do NOT ship items back until you have received a return authorization, as items may be returned to a facility other than their point of origin. Refunds will generally be processed within 48 business hours of receipt at our warehouse in order to allow for inspection and processing.
Use the Contact page, ensuring to include your order number, contact information, items for return, and reason for return. One of our team members will contact you with return shipping details and instructions. Additional information and documentation may be required.
Note: Some items must be returned directly to the manufacturer. Please do not ship items to Trident Trucks prior to return authorization and return instructions.
How do I request a replacement for a missing or damaged part?
Upon receipt, please inspect all orders for completion, accuracy, and damage. If packaging appears to be damaged, ensure to photograph the damage, as this may be required for a shipping carrier claim.
Use the Contact page, ensuring to include your order number, contact information, and description of the incorrect or damaged part(s). One of our team members will contact you to correct the issue.
What product warranties doesTrident Trucks offer?
Product warranties are solely offered by product manufacturers. Please refer to the product manufacturer's warranty statement. In the event of a warranty claim,Trident Trucks is available to assist with the manufacturer's required documentation. Please use the Contact page if assistance is required.